Working Relationships

WORKING WITH OUR MOD CUSTOMERS

We interact very closely with our MOD customers. We focus on delivering what the customers want and strive for optimum delivery of service.

Our commitment to further improve our customer relationships and performance is evident by our annual customer review programme. We actively seek feedback on a face to face basis from a sample cross section of our customer base, identifying areas of excellence and areas for improvement. The results from the survey are processed and analysed, then any remedial actions are championed by our executive management board to keep us at the forefront of our industry.

DSG has the capability to offer immediate support where it is needed most - at the front line. We are providing increasing support to deployed operations such as Operation HERRICK (Afghanistan). Moving technology insertion programmes and workshop maintenance out into the field significantly reduces equipment down-time in crucial operational areas, while offering significant cost reductions by removing the need to transport equipment back to the UK.

WORKING WITH INDUSTRY CUSTOMERS

For DSG to prosper as a trading fund, we must develop innovative support solutions and establish new working partnerships and alliances with our industry peers.

We embrace commercial initiatives, competing for work when required but also acting as a partner, subcontractor or supplier in order to meet customer needs. We work closely with others to deliver support solutions that are in the best interests of Defence. This makes our business uniquely placed to exceed customers' complex and time critical requirements from a single source.